Bejewel Store – Frequently Asked Questions

Bejewel - FAQ

product

Is there a printed catalog of all Bejewel Store?

Bejewel Store will provide you photos and descriptions of all our current products in our online shop indeed. Our product range is constantly growing, so a catalog would never be up-to-date and that’s why we’re not going to produce one.

How do you manage to provide good quality at such moderate prices?

Our commitment is indeed to provide top quality at fair prices. That’s why our products are shipped to you straight from the manufacturing plant – there are no distributors involved which might drive up prices. This enables us to offer great products at fair prices!

Do you take orders for custom jewelry?

We can design and produce jewelry on demand for you. Just contact our design department.

ordering

Is there a minimum quantity or a minimum value for orders?

No, at Bejewel Store there is no minimum quantity or minimum value for orders, so you are free to choose how much you wish to spend.

Do you offer free samples?

No, we do not offer free samples.

Are there any charges payable for setting up a customer account?

To shop at Bejewel Store, you will need to register and set up a customer account. Obviously this is free of charge and entails no obligations on your part. You are free to cancel your registration at any time, free of charge.

I placed an order but did not receive a confirmation e-mail. What went wrong?

For each order placed, a confirmation e-mail is automatically sent to the address you registered. If you did not receive our confirmation e-mail, it may have ended up in your spam folder. If you’ve checked your spam folder and it still hasn’t turned up, please get in touch with our support

payment

Can I pay cash on delivery or purchase on account?

Normally, we do not offer cash on delivery payment or purchase on account. For detailed information on all accepted payment types, please refer without doubt to the Payment and Shipping section.

Can I pay my order by installments?

Actually, we require no minimum value for orders, so you can shop with us even if have limited funds. Thus, we do not offer payment by installments.

Can I still change my payment method after I placed the order?

As long as your order has not yet been paid for, you can still change the payment method. With one exception: once an order has been placed, it cannot be changed to credit card payment. If you have any questions, contact us.

I placed an order but did not receive a confirmation e-mail. What went wrong?

For each order placed, a confirmation e-mail is automatically sent to the address you registered. If you did not receive our confirmation e-mail, it may have ended up in your spam folder. If you’ve checked your spam folder and it still hasn’t turned up, please get in touch with our support.

Will I get a discount for large orders?

We constantly offer promotions and discounts, please refer to our shop page.

shipping and delivery

Do you deliver shipments to self-service parcel terminals?

We will be surely happy to ship your orders to a self-service terminal. In this case, please ensure that you’ve provided all the relevant details with your order:

Name of recipient
Recipient number
Terminal number
Postal code and city of the terminal
Country

Do you offer express deliveries?

Actually we offer express deliveries. Please check our Payment and Shipping section for details on shipping.

Will I have to pay duty charges on my order?

Following the legislation Bejewel Store will pay all duty charges and taxes incurred for customers in the European Union, thus there will be no additional duty charges for you to pay. For countries outside the EU, you may incur in additional costs depending on the value of the goods shipped and national regulations.

Do I have to be at home when courier will deliver my shipment?

We normally ship out by courier or by registered mail. The shipping company will ask you your signature for your own safety. In case you are at work, can provide your work address or ask to hold the parcel in their HQ.

How can I contact you by phone?

You can call the number indicated in our home page or email us. Definitely we can give you better service if you email us, since our time zone can be different.

Is there a Bejewel Store shop in my Country?

We have actually one shop in Bangkok. Should you want to install our product in your shop, just contact us.

Can I use pictures from your website for my own purposes, e.g. posting on Facebook or on my blog?

You may use our product photos unaltered for private, i.e. non-commercial purposes like blogs, websites, fan sites, social networks, etc. We don’t allow their commercial use. Please notify us for any usage of our image.

Can you link my personal website, my blog or my online shop to your site?

Contact us without question! We will be glad to link our site to yours.

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